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Choose a topic or search for an answer above.
Shopping & Customers
Products, carts, accounts and shopping.
Orders
Order status, history and updates.
Shops & Discovery
Find shops and discover nearby businesses.
Nearby Shops & GPS
Location access, distance and privacy.
Shop Owners
Products, staff, orders and shop management.
Payments & Promotion
Subscriptions, promotion and payment steps.
Account & Notifications
Account access and marketplace alerts.
Frequently Asked Questions
Quick answers to common questions.
đī¸ Request Account Deletion
If you no longer want to use TuVibe Market, you can request deletion of your customer account and associated personal data by email. You do not need to sign in to make this request.
- Send an email from the email address associated with your TuVibe Market account, if you have one.
- Use the subject line TuVibe Market Account Deletion Request.
- Include your account name and the phone number or email address linked to the account so we can identify it. Do not include your password, M-Pesa PIN, or other secret credentials.
- TuVibe Market may contact you to verify that you own the account before processing the request.
We will review your request and delete your account and associated personal data where applicable. Some information may be retained where required by law, for legitimate record-keeping, security, fraud prevention, or resolving outstanding transactions. If any data must be retained, it will be handled in accordance with applicable requirements.
âī¸ Email admin@tuvibe.top
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Try a different search phrase such as order, shop, GPS, payment or account.
Try a different search phrase such as order, shop, GPS, payment or account.
đī¸ Shopping & Customers
Use Products to browse available products. You can also use Categories or Search to narrow down what you are looking for.
Open a product and use the add-to-cart option. Your selected items can then be reviewed from the cart before continuing with your order.
Open Shops to discover businesses, or select a shop from a product listing. A shop page lets you explore products offered by that business.
An account gives you access to customer features such as your orders, notifications and account area. Use the customer login or registration flow available on TuVibe Market.
đĻ Orders
Add the products you want to your cart, review your cart, and continue through the checkout/order process shown by TuVibe Market.
Signed-in customers can open My Orders to view their order history and the status available for each order.
TuVibe Market can send marketplace notifications for relevant account and order activity. Check the Notifications page when you see a new alert.
First check the order details and current status in My Orders. For a shop-specific issue, use the information available on the relevant shop page and follow the support process provided by the shop or TuVibe.
đĒ Shops & Discovery
Visit Shops Near You. You can search shops, browse categories and discover businesses listed on TuVibe Market.
A Promoted label identifies a shop participating in TuVibe Market's paid promotion program. Promotion is separate from normal shop information and nearby discovery.
A verified label is a marketplace indicator shown on eligible shops. It is different from the paid Promoted label.
Yes. Shops can be listed as physical, online or home-based. Online/home-based shops do not need to appear as a physical location on the nearby map experience.
đ Nearby Shops & GPS
When you tap the location option in the nearby-shops experience, your browser may ask for permission to use your device location. TuVibe Market can then use that location to calculate approximate distances to participating physical shops.
You can continue using TuVibe Market without granting location access. Shop discovery can still use normal search and town/county information. Location permission is requested when you choose to use the nearby-location feature.
The customer-facing nearby experience is designed to show an approximate distance rather than exposing your raw GPS coordinates as a public shop-directory value.
A physical shop location helps customers discover businesses near them. Shop owners can update their shop location from their business settings when needed.
đŧ Shop Owners
Use the shop registration option on TuVibe Market and provide the requested business information. Physical shops can capture their shop location during registration, while online/home-based shops can be registered without a physical GPS location.
Yes. Shop owners have a business area for managing products, stock and marketplace orders. Staff access can also be managed where the relevant plan and roles are enabled.
Staff management is available for shops using the staff features provided by their subscription. Shop owners can use the business subscription area to review the available plan features.
Yes. Shop owners can access their marketplace order management area to review incoming orders and update supported order statuses.
Depending on the subscription, TuVibe Market provides business tools such as reports, inventory management, staff features and TuVibe AI/business insights.
đŗ Payments & Promotion
Shop owners can review available subscription plans in the business subscription area. Payment details are submitted through the provided process and are subject to confirmation/approval where required.
Eligible shop owners can select a promotion duration, submit the requested M-Pesa transaction details, and send the request for admin review. Once approved, the shop can receive the Promoted placement for the approved period.
The request is recorded as a pending promotion payment until it is reviewed. The shop owner can then receive the resulting status through the marketplace notification system.
No. Promoted is connected to the paid promotion program. Featured is a separate marketplace shop attribute and should not be treated as the same thing.
đ¤ Account & Notifications
Check that you are using the correct customer login details and try the login page again. If the problem continues, use the account/support route available on TuVibe Market.
You can request deletion without signing in. Email admin@tuvibe.top with the subject TuVibe Market Account Deletion Request. Include your account name and the phone number or email linked to the account so we can identify it. Never send your password or M-Pesa PIN. We may verify account ownership before processing the request. Some records may be retained where required by law or for legitimate security, transaction, or record-keeping purposes.
Signed-in customers can open Notifications from the marketplace navigation. Unread notifications are indicated in the account navigation when available.
Keep your login details private, use a password that is not easy to guess, and log out when using a shared device. Do not share account credentials or payment information unnecessarily.
đĄ Frequently Asked Questions
TuVibe Market is a marketplace for discovering products and local businesses, while giving shop owners tools to manage their marketplace presence and business activities.
Customer shopping and shop management are separate experiences. A person can use the marketplace as a customer and can also operate a shop if they complete the relevant shop-owner registration and setup.
Yes. TuVibe Market is designed with a responsive, mobile-friendly interface for browsing, shopping, account access and business management.
Start by searching this Help Center for the issue. For orders, check My Orders; for account alerts, check Notifications; and for shopping or shop discovery, use Shops and Search.
Still need help?
Start with the section that matches your issue. You can also return to the marketplace and access your account, orders or notifications directly.